E.ON Next is a prominent energy supplier, committed to providing sustainable energy solutions while prioritising customer service. As a subsidiary of E.ON UK, E.ON Next focuses on delivering 100% renewable energy, aligning with the growing demand for environmentally friendly practices. With a mission to support customers through various initiatives, including energy efficiency schemes and tailored tariffs, E.ON Next aims to make energy management easier and more accessible for everyone.
Summary of how customers rate E.ON Next:
Pros:
- Good at supporting customers who need assistance
- Reliable service for some customers
- Efficient installation of EV chargers
- Easy online tariff changes
- Strong customer commitments
Cons:
- Poor value for money
- Billing and meter reading issues
- Slow complaint resolution
According to customer reviews E.ON Next excel in certain areas of customer support. They received 9 out of 10 points for supporting customers who need assistance, indicating a strong focus on helping vulnerable customers. Some customers find their service reliable, despite concerns about pricing. The company also seems to handle EV charger installations efficiently, with customers reporting smooth processes from survey to installation. E.ON Next’s online services for changing tariffs are praised for being user-friendly and keeping customers informed throughout the process[6]. Additionally, the company scores a perfect 5 out of 5 for customer commitments, suggesting they have strong policies in place to protect and support their customers.
However, E.ON Next faces significant challenges in other areas. The most prominent issue is the perception of poor value for money, with customers rating this aspect just one star out of five. Many customers report problems with billing accuracy and meter readings, leading to frustration and time-consuming disputes. The company’s complaint resolution process appears to be a major pain point, with customers describing long waits, unresponsive communication channels, and difficulties in getting issues resolved. These problems have led to low customer satisfaction scores, with E.ON Next ranking in the lower half of energy companies in customer surveys.
Current Popular E.ON Next Tariffs
- Next Flex
This is E.ON Next’s standard variable tariff. Key features include:
• Variable prices that can go up or down with the wholesale market
• No fixed contract, meaning no exit fees
• Cheaper prices when paying by Direct Debit - Next Pledge
This is E.ON Next’s tracker tariff. Key features include:
• Guaranteed to stay £50 below the Ofgem price cap
• Prices change with price cap reviews
• Customers benefit if energy prices drop
• No exit fees - Next Fixed 24m
This is E.ON Next’s 2-year fixed energy tariff. Key features include:
• Fixed prices for 24 months
• Exclusive home solutions discounts
• Cheaper prices when paying by Direct Debit
How to get in touch with E.ON Next
E.ON Next offers several communication methods for customers. Here are the best options:
- Email:
- For home-related queries: hi@eonnext.com
- For business-related queries: hellobusiness@eonnext.com
- E.ON Next aims to respond to emails within a few working days.
- Phone:
- For home-related calls: 0808 501 5200
- For business-related calls: 0808 501 5699
- Lines are open 9am – 5pm Monday to Thursday, and 9am – 4pm Friday.
- WhatsApp:
- Available at 0808 501 5200
- Energy Specialists are available to help with problems any time of day.
- Social Media:
- E.ON Next offers support through social media channels from 8am – 10pm, 7 days a week.
- Online Community Forum:
- Customers can chat with other users and get tips and news.
- SignLive:
- For deaf or hard of hearing customers, SignLive allows connection using British Sign Language interpretation.
- Emergency Contact:
- For emergencies with prepayment or credit meters outside regular hours, call 0808 501 5088[.
For the most efficient communication:
- Use email for non-urgent queries, providing relevant information like meter readings, photos, and account numbers[4].
- Phone calls are best for immediate assistance during business hours.
- WhatsApp and social media are good options for quick responses throughout the day.
- The community forum is useful for general advice and tips from other customers.